Privacy Policy
At DELSWIFT, we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, and safeguard the information provided to us through our website, mobile application, and other services (collectively referred to as "Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information Collection
We may collect personal information from users in various ways, including when they register an account, place an order, or communicate with our customer support team. The types of information we may collect include:
- Contact Information: Name, email address, phone number, and delivery address.
- Payment Information: Credit card details or other payment information required for order processing.
- Order Details: Information related to the orders placed through our Services.
- Communication: Any correspondence or messages exchanged with us.
2. Information Use
We use the collected information for the following purposes:
- Order Fulfillment: To process and deliver orders placed through our Services.
- Customer Support: To provide assistance and address any inquiries or concerns.
- Service Improvement: To analyze and improve the quality of our Services, including website and app functionality.
- Marketing Communication: With user consent, to send promotional emails, updates, and special offers. Users can opt-out at any time.
- Legal Obligations: To comply with applicable laws, regulations, or legal processes.
3. Information Sharing
We may share users' personal information in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist in delivering our Services, such as payment processors or delivery partners. These service providers are bound by confidentiality obligations and are only authorized to use personal information as necessary to provide the requested services.
- Compliance with Law: We may disclose personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity or third party involved.
4. Data Security
We implement appropriate technical and organizational measures to protect users' personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute data security.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage users to review the privacy policies of those websites before providing any personal information.
7. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information of a child has been inadvertently collected, we will take appropriate steps to delete it.
8. Updates to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the updated Privacy Policy on our website or through other appropriate means.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at +91 9137089732.
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By using our Services, you consent to the collection, use, and disclosure of your personal information as described in
this Privacy Policy.
Terms & Conditions
Welcome to DelSwift! These terms and conditions ("Agreement") govern your use of the DelSwift website and the services provided therein. By accessing or using our website, you agree to be bound by these terms and conditions. Please read this Agreement carefully before using our services.
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1. Acceptance of Terms
By accessing or using the DelSwift website, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms and conditions, you must not use our website or services.
2. Amendments to the Agreement
DelSwift reserves the right to modify or update this Agreement at any time without prior notice. It is your responsibility to review this Agreement periodically for any changes. Your continued use of our website after any modifications to this Agreement constitutes your acceptance of such changes.
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3. Delivery Mechanism and Service
3.1. DelSwift provides delivery services for food orders placed by customers through our platform.
3.2. The Vendor agrees to ensure timely preparation and packaging of food orders for pickup by our assigned delivery partners.
3.3. Accurate and complete information, including the customer's address and contact details, must be provided by the Vendor for smooth delivery.
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4. Delivery Commitments
4.1. The Vendor will make best efforts to deliver orders within the agreed Delivery Time, taking into account distance and traffic conditions.
4.2. DelSwift will make reasonable efforts to deliver within the estimated Delivery Time but will not be held liable for delays beyond our control.
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5. Late Delivery and Compensation
5.1. In case of late delivery caused by DelSwift, the Vendor may impose a fine of Rs 250/- per meal box, with the delivery fee waived.
5.2. The Vendor should not consider late delivery as valid and must debit delivery charges if the delivery exceeds the specified time deadline, including the buffer time.
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6. Penalty Clause
6.1. Non-delivery, spoiled packages, forgotten pickups, or misplaced items by the delivery person may result in a fine of Rs 250/- per meal box, with the delivery fee waived.
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7. Intellectual Property
7.1. All content, logos, trademarks, and intellectual property on the DelSwift website are owned by Planto Technologies (DelSwift) or its licensors and protected by applicable laws.
7.2. You may not use, reproduce, distribute, or modify any content from our website without prior written consent.
8. Dispute Resolution
8.1. Any disputes or disagreements relating to late deliveries, compensation, or penalty clauses shall be resolved amicably through negotiations between the parties.
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9. Governing Law
9.1. This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of laws principles.
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10. Severability
10.1. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
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11. Entire Agreement
11.1. This Agreement constitutes the entire agreement between the parties and supersedes any prior agreements or understandings, whether written or oral, relating to the subject matter herein.